Return Policy

Portable Winch Co. reserves the exclusive and sole right to allow an item to be returned, exchanged, or canceled. Therefore, Portable Winch Co. encourages customers to exercise caution when placing an order, as once placed, the order cannot be canceled, or the item returned or exchanged, unless Portable Winch Co. expressly agrees.


Portable Winch Co. warrants its new products to be free from defects in materials and workmanship under normal use and service. For more information, see our warranty policy.


VERY IMPORTANT: Portable Winch Co. cannot accept responsibility for any damage occurring after a customer has signed for products delivered in good condition

Upon receipt of your order, check that you have received the correct number of packages and that they are undamaged. If any packages are missing or damaged, notify the driver immediately and make sure he/she is aware of the missing packages and any damage before signing. It is also advisable to take photos of the packages.

Upon receipt of the order, ensure that the contents of each package match the packing slip and that no product is missing. Before contacting us, please contact the carrier who delivered your package within 24 hours of receipt. Portable Winch Co. cannot accept responsibility for any damage incurred after a customer has signed for products delivered in good condition.

If you need more information, contact us on +43 5552 63868-744 or


  • Returned products must be approved by us before shipment
  • Products must be returned for a refund or exchange within 25 days of receipt
  • Refunds only cover the cost of the products. Shipping and handling charges are non-refundable
  • Products must be unused or defective to be returned and refunded. Products that do not meet these conditions may be subject to a 15% restocking fee.
  • It takes 2-4 weeks to process your return by post

    IMPORTANT: Always contact us before returning any product. All products, including but not limited to gas powered products and batteries, may only be returned upon written notice from Portable Winch Co.


    Call our customer service to obtain a return authorization. Tel. +43 5552 63868-744 or

    Loading store locator from Stockist store locator...